Conflict management

Non-formal learning is mostly about how we do the things, not what we exactly do. We can call non-formal learning “comfortable”. Non-formal learning is a series of activities you need to make to prepare excellent conditions for the group work. In non-formal learning, learning is not necessarily a sole or main activity. As non-formal learning takes place in a diverse range of environments, both temporarily and as activities or courses, it is always planned.

Teams of individuals working together to achieve a common goal are, nowadays, a central part of daily life in modern organisations. Hence, over the last four decades, the use of teams as a way of structuring activities has grown enormously. This partly derives from the fact that teamwork seems to be superior in many situations, namely when the tasks and the problems are complex. So, it is important to create awareness about the importance of adopting positive communication job/business contexts (e.g. customer service contact contexts).

Download a card regarding conflict management included in the "Catch it! Non-formal academy of activities" publication in .pdf format in the English language version.